![]() NET API with Mono, which is showcased in SLED 11 with the integrated Beagle desktop search, the Banshee media player, the Tomboy note taker and F-Spot photo manager applications included with the release. * Clone installations and network deployments of SLED 11 and SLES 11 can be accomplished thru AutoYaST (a process similar to Redhat's Kickstart) or via image distribution with Novell's ZENWorks Linux Management product version 7.3. Various improvements which were initially introduced with prior versions of openSUSE are also included in SLED 11: * The Evolution mail client now supports Exchange 2007 mail and calendaring and Novell's own GroupWise 8 enterprise messaging platform via native MAPI. * Post General Availability, free copies of Likewise Enterprise will be available for download for enhanced Active Directory integration (In other words, Novell's own basic Winbind integration in SLED is still insufficient for widespread enterprise deployment, this despite several years into their interoperability alliance with Microsoft) * Commercial Fluendo Gstreamer codec for AAC has been included for compatability with iPod m4a files in the Banshee media player. The company knew they needed an updated solution that would allow them to manage complex cases, yet still be appealing to their customers that were not engineering experts.* Adobe Flash Player 10 commercial license plug in included It’s about how are we delivering our services against expectations and having that conversation with someone who’s not necessarily technical at all,” Cooper shares. “(It’s) No longer about a technical conversation. Many broadcasters let their engineers go, so Sony needed to sell into companies that did not have in-house expertise. “These days we’re managing very complex contracts with customers with multiple types of equipment in multiple locations,” Cooper explains, “we really couldn’t manage that with our 15-year old Remedy service desk system.”īeside their IT challenge, Sony also had a business challenge they needed to overcome. Yet, their previous system was very customized and was not designed to handle intricate products and accounts, which is what their customers needed. If their customer’s Sony product were to break, Sony would step in and fix it. It was great for one customer with one product. Sony’s previous service system worked well for a one to one interaction. Systems Integrators / Consulting Partners. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |